Privacy and cookie policy

Q: How can I return a product?

Send an email to info@coate.nl to register your return. Please include your order number and the reason for return. We will then send you further instructions.

Privacy and cookie policy

Last updated: 17-06-2025

At coaté we value your privacy. In this policy we explain what personal data we collect, how we use it and what rights you have.

1. Who are we?

coaté is located in the Netherlands and responsible for the processing of your personal data.

Website : www.coate.nl
E-mail : info@coate.nl
Chamber of Commerce number : 94769427

2. What information do we collect?

We collect personal data when you:

Placing an order
Create an account
Contact Us
You subscribe to our newsletter
Visiting our website (via cookies)

This includes, among other things:

Name, address and contact details
Payment and Shipping Information
IP address, browser type, device data
Usage data (such as pages visited and click behavior)

3. Why do we collect this data?

We use your data for:

Processing and delivering your order
Customer service and returns handling
Sending marketing and updates (only with consent)
Statistics and improvement of the website
Fraud prevention and security

4. Do we share your data with others?

Yes, only when necessary:

Logistics partners (such as PostNL or DHL)
Payment providers (such as Shopify Payments, Klarna, iDEAL)
Marketing services (such as Google Analytics, Meta, Pinterest)

We conclude processing agreements with these parties to protect your privacy.

More information via their own privacy policies:

5. Cookies

We use cookies for:

The proper functioning of the website
Personalization of content
Statistics and analysis
Targeted advertising

You can manage cookies through your browser settings or through the cookie preferences on our site. See our cookie statement for more information.

6. Your rights

You are entitled to:

Access to your personal data
Correction or removal
Objecting to processing
Data transfer
Withdrawal of previously given consent

You can contact us for this via info@coate.nl .

7. Security

We take appropriate measures to protect your data, such as encrypted connections (SSL), secure payment methods and access limits for employees.

8. Changes to this policy

This privacy policy may be amended. The most current version is always available on this page.

about us

At Coaté, we're all about creating elegance, refinement, and exceptional craftsmanship. We believe that simplicity and timeless design form the foundation for a well-curated space. Our collection features exclusive, minimalist décor pieces that perfectly combine style and functionality, making any space feel inviting and refined.

While our primary focus is on neutral, subdued tones, we also offer select items in vibrant, sophisticated colors to add a unique touch to any room. Our commitment to quality means that every product is crafted with care and attention to detail, ensuring it stands the test of time.

With a refined yet approachable personality, Coaté strives to create pieces that not only enhance the beauty of a home but also enhance the comfort and lifestyle of our customers. Coaté offers more than just decoration; we want every product to contribute to the warmth, style, and refinement of your interior, so that your home truly becomes a reflection of your personality.

Refined materials

Made with alpaca, angora, wool, and linen – soft, durable, and premium. OEKO-TEX® and Woolmark® certified.

Fast delivery

Ordered before 12:00, delivered tomorrow. Free shipping from €75.

Top-notch support

Personally reachable via WhatsApp for quick service and questions.

Secure payments

100% secure and encrypted payment via iDEAL, Visa, Klarna and more.

Need help?

FAQ

Order

Do you ship internationally?

Yes, we ship to most countries worldwide. You can view your shipping options during the checkout process.

How do I know if my order has been placed successfully?

After placing your order, you will receive a confirmation email with all the details of your purchase.

Which payment methods can I use to pay?

We offer various payment methods, such as iDEAL, credit cards (Visa, MasterCard), PayPal and bank transfer. You will see the available options during the checkout process.

Can I change or cancel my order after placing it?

Because we process orders quickly, we recommend that you contact us as soon as possible if you want to make changes. We cannot make changes after shipping.

How can I use my discount code?

At checkout you will see a field where you can enter your discount code. The discount will be applied immediately to the total amount of your order.

Dispatch

How soon can I expect my order?

For orders placed on workdays before 12:00, we ship the same day and you will usually have it the next day. For orders placed after 12:00, you will usually have your order after one workday.

Can I track my order?

Once your order has been shipped, you will receive a track and trace number so you can track the package via the shipping partner's website.

What should I do if I entered an incorrect address?

If you notice that you have entered an incorrect address, please contact us as soon as possible. We will see if we can still make the change before your order is shipped.

Returns

What is the return policy for items?

You can return products within 14 days of receipt, as long as they are unused and in their original condition. For more information, please see our returns policy.

How can I return a product?

Send an email to info@coate.nl to register your return.

Please include your order number and the reason for return. We will then send you further instructions.

Are there any costs associated with returning products?

Return costs are at your own expense, unless the product is damaged or you accidentally received the wrong item.

When will I get my money back after returning an item?

Once we receive and approve your return, your refund will be credited back to your original payment method within 10 business days.