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Refined materials
Made from alpaca, angora, wool and linen – soft, sustainable and premium.
Fast delivery
Ordered before 12:00, delivered tomorrow. Free shipping from €75.
Top-notch support
Personally reachable via WhatsApp for quick service and questions.
Secure payments
100% secure and encrypted payment via iDEAL, Visa, Klarna and more.
Need help?
FAQ
Order
Do you ship internationally?
Yes, we ship to most countries worldwide. You can view your shipping options during the checkout process.
How do I know if my order has been placed successfully?
After placing your order, you will receive a confirmation email with all the details of your purchase.
Which payment methods can I use to pay?
We offer various payment methods, such as iDEAL, credit cards (Visa, MasterCard), PayPal and bank transfer. You will see the available options during the checkout process.
Can I change or cancel my order after placing it?
Because we process orders quickly, we recommend that you contact us as soon as possible if you want to make changes. We cannot make changes after shipping.
How can I use my discount code?
At checkout you will see a field where you can enter your discount code. The discount will be applied immediately to the total amount of your order.
Dispatch
How soon can I expect my order?
For orders placed on workdays before 12:00, we ship the same day and you will usually have it the next day. For orders placed after 12:00, you will usually have your order after one workday.
Can I track my order?
Once your order has been shipped, you will receive a track and trace number so you can track the package via the shipping partner's website.
What should I do if I entered an incorrect address?
If you notice that you have entered an incorrect address, please contact us as soon as possible. We will see if we can still make the change before your order is shipped.
Returns
What is the return policy for items?
You can return products within 14 days of receipt, as long as they are unused and in their original condition. For more information, please see our returns policy.
How can I return a product?
Send an email to info@coate.nl to register your return.
Please include your order number and the reason for return. We will then send you further instructions.
Are there any costs associated with returning products?
Return costs are at your own expense, unless the product is damaged or you accidentally received the wrong item.
When will I get my money back after returning an item?
Once we receive and approve your return, your refund will be credited back to your original payment method within 10 business days.