General terms and conditions
General terms and conditions
This website is operated by coaté. Throughout the site, the terms “we,” “us” and “our” refer to coaté. coaté offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Applicability of the conditions
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
New features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any other code of a destructive nature. A breach of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting your own, more accurate, more complete or more timely sources of information.
Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that share the same billing or shipping address.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind.
SECTION 8 – THIRD PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
We are not responsible for examining or evaluating the content or accuracy and do not warrant and will not have any liability for any third-party materials.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send specific submissions, whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use them in any medium.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is subject to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies or omissions.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions, you may not use the Site or its content for any unlawful purpose or to violate any regulatory, legal, or statutory provision.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
SECTION 14 – INDEMNIFICATION
You agree to defend and indemnify coaté and our affiliated companies against any claim or demand.
SECTION 15 – RESOLVEABILITY
If any provision of these Terms of Service is held to be unlawful, void or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 16 – TERMINATION
These Terms of Service will remain effective until terminated by either you or us.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service constitute the entire agreement and supersede all prior agreements.
SECTION 18 – APPLICABLE LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the laws of the Netherlands.
SECTION 19 – CONTACT INFORMATION
Questions about the Terms of Service can be sent to us at info@coate.nl
Order
How do I know if my order has been placed successfully?
After placing your order, you will receive a confirmation email with all the details of your purchase.
Can I change or cancel my order after placing it?
Because we process orders quickly, we recommend that you contact us as soon as possible if you want to make changes. We cannot make changes after shipping.
Which payment methods can I use to pay?
We offer various payment methods, such as iDEAL, credit cards (Visa, MasterCard), PayPal and bank transfer. You will see the available options during the checkout process.
How can I use my discount code?
At checkout you will see a field where you can enter your discount code. The discount will be applied immediately to the total amount of your order.
What should I do if I entered an incorrect address?
If you notice that you have entered an incorrect address, please contact us as soon as possible. We will see if we can still make the change before your order is shipped.
Dispatch
Where are my orders shipped from?
All orders are shipped from the Netherlands, and shipping costs and delivery time are automatically calculated during the checkout process.
What are the shipping costs?
Shipping costs depend on your location and the shipping method you choose. Below you can find the shipping rates per country:
Netherlands: €6.95
Belgium & Germany: €7.95
Denmark, France, Italy, Luxembourg, Austria, Poland, Portugal, Spain and Sweden: € 16.95
All other countries in the EU: €22.95
The exact shipping costs will be displayed before you complete your order.
Do you ship internationally?
Yes, we ship to most countries worldwide. You can view your shipping options during the checkout process.
How soon can I expect my order?
Delivery time depends on your location and the shipping method you choose. Usually it takes 2 business days, but this can vary.
Can I track my order?
Once your order has been shipped, you will receive a track and trace number so you can track the package via the shipping partner's website.
Returns
What is the return policy for items?
You can return products within 14 days of receipt, as long as they are unused and in their original condition. For more information, please see our returns policy.
How can I return a product?
Fill out our online returns form to register your return. We will then send you further instructions.
Are there any costs associated with returning products?
The cost of returning depends on your location. You will see the return cost automatically during the returns process, but here are the costs for some countries:
- Netherlands: €5.95
- Belgium, Germany and Luxembourg: €7.95
Return costs are at your own expense, unless the product is damaged or you accidentally received the wrong item.
When will I get my money back after returning an item?
Once we receive and approve your return, your refund will be credited back to your original payment method within 10 business days.
Can I exchange an item for another product?
We do not offer direct exchange service. If you want another product, you can return the original item and place a new order.