Soft Neutrals

Yes, we ship to most countries worldwide. You can view your shipping options during the checkout process.

After placing your order, you will receive a confirmation email with all the details of your purchase.

We offer various payment methods, such as iDEAL, credit cards (Visa, MasterCard), PayPal and bank transfer. You will see the available options during the checkout process.

Because we process orders quickly, we recommend that you contact us as soon as possible if you want to make changes. We cannot make changes after shipping.

At checkout you will see a field where you can enter your discount code. The discount will be applied immediately to the total amount of your order.

For orders placed on workdays before 12:00, we ship the same day and you will usually have it the next day. For orders placed after 12:00, you will usually have your order after one workday.

Once your order has been shipped, you will receive a track and trace number so you can track the package via the shipping partner's website.

If you notice that you have entered an incorrect address, please contact us as soon as possible. We will see if we can still make the change before your order is shipped.

You can return products within 14 days of receipt, as long as they are unused and in their original condition. For more information, please see our returns policy.

Send an email to info@coate.nl to register your return.

Please include your order number and the reason for return. We will then send you further instructions.

Return costs are at your own expense, unless the product is damaged or you accidentally received the wrong item.

Once we receive and approve your return, your refund will be credited back to your original payment method within 10 business days.